Terms of Service

Effective Date: June 4, 2026

Last Updated: June 4, 2026

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“Client,” “Participant,” or “you”) and Qrave Media LLC, a Wyoming limited liability company (“Company,” “we,” “us,” or “our”), governing your purchase of, access to, and participation in the Company’s programs, services, tools, and related offerings. By purchasing, enrolling in, or otherwise accessing any program offered by the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Program Overview

The Company provides a Done-With-You ("DWY") implementation program for home service businesses. The program is designed to help you generate leads through Google's Local Services Ads (pay-per-lead) system and convert those leads into booked jobs. The program may include, without limitation:

Setup and management of Google Local Services Ads (pay-per-lead);

Assistance obtaining Google verification (the "Google Guaranteed" badge);

Access to lead management software, automations, an AI receptionist, online review management, and a sales web page;

Live sales and marketing strategy sessions;

Ongoing support from a dedicated Success Manager.

Participation shall commence according to the onboarding schedule established by the Company.

2. Payment Terms

2.1 Program Enrollment

The Program is billed at $299 per month as a recurring monthly charge. Your enrollment begins on the date your first payment is processed, and billing continues on that same date each month until you cancel. Payment plans are not available unless expressly agreed upon in writing by the Company.

2.2 Program Pay-Per-Lead Costs

The monthly program fee does not include the cost of leads generated through Google Local Services Ads. Lead costs are set by Google, billed directly to you by Google, and are separate from the Company's monthly program fee. You are solely responsible for your own lead budget and any charges incurred through Google.

2.3 Recurring Billing and Cancellation

By enrolling in the Program, you authorize Qrave Media LLC to charge your payment method on a recurring monthly basis until you cancel. There is no minimum commitment, and you may cancel at any time. To cancel your enrollment, you must submit a written cancellation request to [email protected] prior to your next billing date. Cancellations received after your billing date has passed will take effect at the end of the current billing cycle. No partial refunds will be issued for unused days within a billing period.

3. Refund Policy

Participants may request a full refund within thirty (30) days of the original purchase date for any reason. Refund requests must be submitted in writing via email to [email protected].

After thirty (30) days from the purchase date, all payments shall be deemed final and non-refundable.

4. Tools and Account Access

During participation, the Company may provide access to third-party tools, platforms, or accounts necessary for implementation.

In the event of cancellation, the Participant shall have up to thirty (30) days to elect either:

(a) Continued access to such tools under a separate recurring fee; or
(b) Transfer of applicable assets into accounts owned directly by the Participant.

Additional details regarding tool access shall be communicated by the Company via email.

5. Cohorts, Scheduling, and Attendance

The program operates on a weekly cohort basis. Participants who fail to attend onboarding or orientation may be moved to the next available cohort at the Company’s discretion.

The Company reserves the right to modify schedules, session times, program structure, or delivery format as reasonably necessary.

6. No Guarantee of Results

The Company makes no representations, warranties, or guarantees regarding specific results, income generation, business growth, or performance outcomes.

Results may vary and depend upon numerous factors including, but not limited to:

Participant effort and implementation;

Participation and coachability;

Market conditions;

Offer quality and business model; and

Economic or external conditions beyond the Company’s control.

All materials and guidance are provided for informational and educational purposes only.

7. Acceptable Use and Community Conduct

Participants agree to conduct themselves in a respectful and professional manner during calls, sessions, and community interactions. Participants shall not engage in harassment, abusive conduct, or disruptive behavior.

The Company reserves the right, in its sole discretion, to suspend or remove any Participant from the program or community for violation of these standards.

8. Account Access and Confidentiality

Program access is granted solely to the purchasing Participant. Sharing login credentials or permitting unauthorized access to program materials is strictly prohibited.

9. Intellectual Property Rights

All training materials, frameworks, templates, methodologies, recordings, and content provided by the Company constitute proprietary intellectual property owned exclusively by Qrave Media LLC.

Participants shall not:

Record coaching or training sessions (official recordings may be provided by the Company);

Copy, reproduce, distribute, or publicly display materials;

Resell, license, or repurpose program content;

Share program materials with non-participants.

10. Chargebacks and Payment Disputes

Participants agree to first contact the Company at [email protected] to resolve any billing concerns prior to initiating a chargeback or payment dispute.

Improper, fraudulent, or unjustified chargebacks may result in immediate suspension of access and enforcement of legal remedies permitted under applicable law.

11. Testimonials and Marketing Permission

By participating in the program, Participants grant the Company a non-exclusive, royalty-free license to use testimonials, feedback, results, and success stories voluntarily provided by the Participant for marketing and promotional purposes, unless the Participant expressly revokes such permission in writing.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or economic loss arising from participation in the program.

The Company’s total aggregate liability shall not exceed the total amount paid by the Participant for the applicable program.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved exclusively through binding arbitration conducted in the State of California in accordance with applicable arbitration rules. Each party shall bear its own legal costs unless otherwise determined by the arbitrator.

14. Contact Information

For questions, support, or refund requests, please contact:

[email protected]